Returns & Exchange Policy
Thoughtfully Made, Just for You
At Phuhar’s, every piece is crafted with intention, care, and respect for both you and the planet. Our garments are made to order, reducing unnecessary waste and honoring a slower, more mindful approach to fashion.
When Can You Request Support?
Returns
- Returns are accepted within 2 days of delivery.
- Returns are accepted only if the item is defective.
- Returned products must be unused, unworn, with original tags and packaging.
Exchanges
- Exchanges are allowed only for a different size of the same article purchased.
- Please contact us via WhatsApp or email within 2 days of delivery to request an exchange.
- All returned items undergo a quality check before the exchange is processed.
- Shipping charges for both the return and the exchange shipment will be borne by the customer.
- Exchange orders follow our regular shipping timeline.
Refunds
- We do not offer cash refunds.
- Approved returns are issued as a credit note for the amount paid.
- Credit notes are valid for 12 months and can be used only on our website.
Please Note
- Products that have already been exchanged cannot be exchanged or returned again.
- Customized products and products purchased using credit notes are not eligible for returns or exchanges.
Shipping
- We typically process all orders within 5-7 business days, excluding Sundays and holidays.
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Shipping fee: ₹150 for orders below ₹1,500
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Free shipping: Orders above ₹1,500
Need Help? We’re Here for You
WhatsApp us anytime or write to us at hello@phuhars.com with your order ID. We’ll be happy to help in any way we can.
